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How We Handle Your Account Information

We collect what we need to run your account, process your bKash, Nagad and Rocket deposits, and keep your wallet secure. This policy walks you through what we gather, how we use it, and the choices you have.

Account securityWallet data protectionContact preferencesWithdrawal verificationCookie use
bgd 33 How We Handle Your Account Information
DATA PROTECTION

How We Secure Your Information

We encrypt wallet details and login credentials so your bKash, Nagad and Rocket payment data stays protected between your device and our servers. Session tokens expire after a period of inactivity, forcing a fresh login to prevent unauthorized access if you leave your phone unlocked. We store account data only as long as your account remains active or as required by local regulations; closed accounts are archived and eventually purged from our live systems.

Encrypted Transfers

Every deposit instruction from bKash, Nagad or Rocket to your account wallet travels over an encrypted channel. We do not store your mobile wallet PIN or full account number after the transaction clears.

Session Management

Your login session times out after you close the app or leave the site idle. This keeps your balance safe if you forget to log out on a shared device or public network.

Cookie Control

We use cookies to remember your language and game filters. You can clear cookies from your browser settings anytime, though you will need to log in again and reset your preferences.

Data Requests

Request a copy of your account data, ask us to correct outdated contact details, or delete your information entirely by reaching out through live chat or email. We process requests as quickly as account verification allows.

PRIVACY CONTACT

How to Reach Us About Your Data

If you have questions about what data we hold, want to update your contact preferences, or need to request deletion of your account information, use any of the channels below. We handle privacy requests the same way we handle account support — directly and without delay.

Team online

Live Chat

Open the chat bubble in the bottom corner of any page and tell us what you need changed or reviewed. Our team can pull your account details and walk you through your data request in real time.

Email Support

Send your data request or privacy question to our support email. Include your registered mobile number so we can verify your account and respond with the information you asked for within a few business days.

Account Settings

Log in and head to account settings to update your email, mobile number, or contact preferences yourself. You can also toggle marketing messages on or off from the same screen without contacting support.

Privacy Policy Questions

We collect your mobile number, email and payment method choice so we can verify deposits from bKash, Nagad or Rocket and send withdrawals back to your wallet. We also log your device type and IP to protect your account.

We share payment data only with our payment processors to clear deposits and withdrawals. We do not sell your contact details or wallet information to third parties for marketing or any other purpose.

We retain account data as long as your account stays active or as required by local regulations. Inactive accounts may be archived after an extended period of no login, and eventually purged from our live systems.

Yes. Contact us through live chat or email with your registered mobile number, and we will send you a copy of your account data within a few business days after we verify your identity.

Log in and go to account settings to change your email or mobile number yourself. If you cannot access your account, reach out through live chat or email and we will help you update your contact details.

We use cookies to remember your language choice and game filters so the lobby opens the way you left it. You can clear cookies from your browser settings anytime, though you will need to log in again.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.